1. Scope of This Privacy Policy

This policy applies to personal information processed in connection with the MemoVPS Store website, customer accounts, orders, payments, VPS hosting services, support requests, and related communications.

It covers information provided directly by customers, information generated through website and service operations, and information received from service providers where permitted by law.

This policy does not replace third-party privacy notices that apply to payment providers, software providers, or other external services.

2. Information We May Collect

The information we collect depends on how you use our website and which services you purchase. It may include the following categories.

Account and Contact Information

• Name and email address.
• Account login details and account identifiers.
• Phone number, billing address, or other contact details when provided or required for an order.
• Information you submit through contact forms or support communications.

Order and Transaction Information

• Order numbers, selected VPS plans, billing periods, invoices, and order status.
• Payment status, transaction references, refund records, and billing history.
• Information reasonably required to verify a transaction or investigate a billing issue.

VPS and Service Information

• Server identifiers, selected configurations, operating system choices, and service status.
• Assigned IP addresses and technical configuration details associated with the service.
• Resource usage, diagnostic information, and service-related logs where generated and retained.
• Technical details needed to provision, maintain, secure, or troubleshoot a VPS.

Technical and Website Usage Information

• IP address, browser type, device or operating system information, and access timestamps.
• Pages requested, error records, referral information, and basic website interaction data where collected.
• Cookie identifiers and related technical data, depending on the technologies enabled on the website.

We aim to collect information that is reasonably relevant to operating the website, fulfilling orders, providing support, maintaining security, and meeting applicable legal obligations.

3. How We Use Your Information

Depending on the circumstances and applicable law, we may use personal information to:

• Create and manage customer accounts.
• Process orders, confirm payments, issue invoices, and manage refunds.
• Provision, configure, maintain, and support VPS hosting services.
• Send order confirmations, service instructions, billing notices, and important account communications.
• Respond to questions, complaints, and technical support requests.
• Detect suspicious transactions, prevent fraud, investigate abuse, and protect website and infrastructure security.
• Monitor service reliability, diagnose errors, and improve website performance.
• Maintain business records and comply with applicable tax, accounting, legal, and regulatory requirements.
• Enforce our Terms of Service and other applicable service policies.

We do not describe a processing activity as taking place unless it is relevant to our actual operations.

4. Legal Bases for Processing

Where applicable data protection law requires a legal basis, we may rely on one or more of the following:

• Contract: to process orders, provide requested VPS services, manage accounts, and respond to service-related requests.
• Legal obligations: to maintain required records and comply with applicable laws or valid legal requests.
• Legitimate interests: to protect accounts and infrastructure, prevent fraud, investigate abuse, troubleshoot problems, and maintain service reliability, where those interests are not overridden by applicable rights.
• Consent: where consent is required, such as for certain non-essential cookies or optional marketing communications.

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before the withdrawal.

5. Payment Processing

MemoVPS Store may offer third-party payment methods, including PayPal or other providers displayed during checkout. The methods available may change over time.

When you make a payment, the selected payment provider may receive information necessary to process the transaction, verify payment status, prevent fraud, and meet its legal obligations.

Depending on the payment method, information may include your name, email address, billing details, transaction amount, order reference, and payment-related identifiers.

Payment providers process information under their own privacy policies and terms. The information returned to us may include a transaction reference, payment status, or other details needed to manage your order.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functions, maintain sessions, remember preferences, improve security, or understand website usage where applicable.

Depending on the WordPress, WooCommerce, security, analytics, and payment components enabled on the website, these technologies may include:

• Essential cookies: used for functions such as account sessions, shopping cart operations, checkout, and security.
• Preference cookies: used to remember certain user settings where enabled.
• Analytics technologies: used to understand website performance and usage if analytics tools are installed.
• Third-party technologies: set or used by external services integrated into website features or payment flows.

The actual cookies and technologies used depend on the website configuration. Where required by law, non-essential cookies will be used only after the appropriate consent has been obtained.

You can manage cookies through your browser settings and, where available, the website's cookie preference controls. Blocking essential cookies may affect account access, shopping cart functions, or checkout.

7. When We Share Information

We may share relevant information with third parties when reasonably necessary to operate the website, fulfill orders, provide services, or comply with law. These parties may include:

• Payment providers: to process transactions, verify payments, and handle refunds or disputes.
• Infrastructure and data center providers: to provision and operate the underlying servers and networks required for VPS services.
• Email and communication providers: to deliver order confirmations, service instructions, and support responses.
• Security and technical providers: to protect the website, detect abuse, investigate incidents, and troubleshoot technical problems.
• Professional advisers: where reasonably necessary for legal, accounting, or business matters.
• Authorities and other parties: when disclosure is required by law or reasonably necessary to protect legal rights, safety, or infrastructure security.

We do not sell personal information to third parties in exchange for money. We do not share personal information for unrelated purposes unless permitted by applicable law and, where required, with your consent.

Service providers may process information on our behalf under applicable contractual, confidentiality, or legal safeguards.

8. Customer Data Stored on VPS Services

A VPS allows customers to install software, store files, operate applications, and transmit data. Customers are generally responsible for the content they choose to store, process, or transmit through their own VPS.

We may process service metadata and technical information as necessary to provision the server, maintain network operations, provide support, address security incidents, and respond to valid legal requirements.

Unless expressly included in the relevant product description or a separate agreement, we do not promise to monitor customer content continuously or to provide managed application security, data backups, or data recovery.

You should maintain independent backups and avoid placing sensitive information in support requests unless it is necessary to resolve the issue.

9. International Data Transfers

VPS infrastructure, payment processing, email delivery, and other service providers may operate in different countries. As a result, some information may be processed or accessed outside your country of residence.

Where applicable law requires safeguards for international transfers, we will rely on an appropriate mechanism permitted by that law, which may include an adequacy decision, contractual safeguards, or another legally recognized transfer mechanism.

The countries involved depend on the service providers and infrastructure used for your order.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining account and transaction records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods depend on the type of information and the reason it is held. For example:

• Account and order records: while needed to manage your account, provide services, and handle related matters.
• Billing and transaction records: for the period required for accounting, tax, payment dispute, or other legal purposes.
• Support communications: for a reasonable period needed to resolve requests, maintain service history, and address related disputes.
• Security and technical logs: for the period reasonably needed for troubleshooting, security monitoring, abuse prevention, and operational requirements.
• VPS data: according to the service's operating and termination arrangements, subject to any applicable backup or retention terms.

When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable requirements. Some records may need to be retained after account closure.

11. Data Security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, network, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, and customers should also take appropriate steps to protect their accounts and VPS environments.

If you suspect that your account or service has been compromised, contact us through the Contact Us page as soon as reasonably possible.

12. Your Privacy Rights

Depending on your location and the data protection laws that apply, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request restriction of, or object to, certain processing activities.
• Request a portable copy of information where the right applies.
• Withdraw consent where processing is based on consent.
• Complain to a competent data protection authority.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request and may retain certain information when legally required or permitted.

To make a privacy request, please contact us through our Contact Us page. We will review and respond within the timeframe required by applicable law.

13. Marketing Communications

We may send service-related messages necessary to manage your account, process an order, deliver VPS information, address security concerns, or respond to a support request.

Where we offer optional marketing communications, you can opt out using the unsubscribe method provided or contact us through our website. Opting out of marketing does not prevent us from sending essential transactional or service notices.

14. Children's Privacy

Our website and VPS hosting services are not intended for children who are prohibited from using the services under applicable law. We do not knowingly collect personal information from children where such collection is prohibited.

If you believe a child has provided personal information in circumstances where it should not have been collected, please contact us so we can review the matter and take appropriate action where required.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate external services, including payment providers. We do not control the privacy practices of independent third parties.

Before providing personal information to an external service, please review its privacy policy and terms. Their handling of your information is governed by their own applicable policies and legal obligations.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, data practices, service providers, or legal requirements.

The updated version will be published on this page. Where required by law, we will provide additional notice or seek consent for material changes to processing activities.

Please review this page periodically to understand how information is handled.

17. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or need clarification about information associated with your account or order, please contact MemoVPS Store.

For your protection, do not include passwords, complete payment card details, or other unnecessary sensitive information in your request.